Offering Clients 24/7 Service and Support With Parasol
While service agreements and warranties exist to provide coverage for specific system malfunctions and issues, with a remote monitoring system, it is easier to keep track of the performance of your home automation system. Remote monitoring systems have access to your network devices to offer proactive maintenance that includes immediate troubleshooting and resolves issues immediately without requiring a professional to visit your home in Rye, NY. Through the OvrC ecosystem, we are able to manage every aspect of your system from installation through service for optimal performance.
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What Is Parasol?
Parasol is a remote monitoring and support system for custom installation integration such as home automation systems. The coverage provided by Parasol is extensive, and it is available at all hours of the day. The system is based on the cloud-based remote management platform technology OvrC by Snap One that provides proactive services and dynamic dashboards and interfaces that allow our expect technicians to monitor different systems from a single platform.
Parasol is designed to be a 24/7/365 remote monitoring service. Through Parasol, you can communicate via phone, text, email, or even chat with an expert regarding system concerns at any time of day or night, so they can provide immediate support and solve most problems instantly without requiring a professional to visit your home. In case of any system issues, the system resolution team will access the platform remotely and repair the problem at any time of the day as opposed to only during business hours which can leave critical home automation systems offline for hours on end until the representative is available and able to visit to resolve the issue in-person.
Technical experts proactively monitor installations, preventing minor concerns from becoming major issues, decreasing the need for pricey service visits, and increasing customer satisfaction. With Parasol, technicians have the ability to view anything on the network that glitches, goes offline, or faces any other issues to assist the clients with additional troubleshooting. Proactive monitoring is also an important feature of the parasol system as the professionals can remotely diagnosis potential issues and resolve up to 80% of them without requiring a service visit.
How to Access
Remote monitoring is made possible through the OvrC infrastructure only available on Snap One devices. This is one of the many reasons we use Control4 as our home automation partner since their hardware already has the software embedded in it. By signing up to ongoing service agreements, you have professionals monitoring your system at all times to help with any problems. Notice as Thanksgiving begins that the TV isn’t working when you want to watch football? Pull up your app and speak with or chat with a representative to get it resolved quickly.
Want to take advantage of the Parasol remote monitoring system? Reach out to Digital Home Systems, the most trusted home automation company in Rye, NY. Give us a call on 914-939-7000 or fill out our contact form to set up a meeting with our team.